Our Guarantee & Warranty - CleanRun Air Duct Cleaning Houston

The CleanRun Air Duct Cleaning Houston Guarantee

We stand behind every job we do in Houston because we’ve documented every duct run we’ve touched since 2013. That’s 52,000+ homes with a written price agreed before work started, a photo record delivered when the crew left, and a clear path forward if something isn’t right. Our guarantee isn’t a marketing phrase. It’s Haven Standard Clause 1 (written upfront pricing), Clause 3 (verified, background-checked crews), and the 365-Day Done Right Promise woven into the paperwork you sign. Tomas Reyes, Owner, has built this operation on one premise: a Houston homeowner should never wonder what happened inside their ducts or what they’ll pay to fix it.

Call (346) 251-8919

What’s Covered

• Workmanship on every duct run, plenum, and register. If the negative-pressure extraction (suction-based debris removal) leaves visible buildup in a photographed section, we return and correct it at no charge within 365 days.
• Parts handling during HVAC cleaning and duct repair. We use professional-grade equipment from Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, and Guardsman, and any component we disturb during service is restored to functional condition or we make it right.
• Cleanup after the job. Our crews work with containment barriers and HEPA-filtered vacuums; if dust escapes the work zone, we clean it before we leave, documented in your photo record.
• On-time arrival with named technician confirmation. Haven Standard Clause 3 requires verified crews: background-checked, uniformed, identified by name before arrival. If your technician doesn’t match the name sent to you, the appointment is free.
• Honest pricing with zero invoice surprises. Written price before any work starts, every time, no exceptions. The number on your scope sheet matches the number on your final invoice, or we eat the difference.

Our Satisfaction Promise

If you’re not satisfied with the work in your Houston home, here’s what happens. You call (346) 251-8919 and speak to a live person. We pull your job record: the written scope, the before-and-after photos from every duct run, and the technician’s signed checklist. If the work missed the standard we agreed to, we schedule a return visit at no charge. No manager approval, no runaround, no “let us look into it.” The 365-Day Done Right Promise is a written guarantee, not a policy buried in fine print. Tomas Reyes put it in place because a photo record from 2013 means nothing if we won’t stand in front of it. We’ve honored this promise on jobs in Memorial, Sharpstown, the Heights, and every neighborhood in between. The process is simple: tell us what fell short, we verify against the documentation, we fix it. That’s the only way 52,000+ homes turns into 52,000+ homes that would call us back.

Before

After

Licensed & Insured Backing

Every guarantee needs something solid underneath it. For CleanRun Air Duct Cleaning Houston, that’s state licensing and full insurance coverage on every technician and every vehicle. Licensing means we’ve met Texas requirements for HVAC and ductwork contractors, not just declared ourselves qualified. Insurance means if a rare accident happens in your home, you’re not chasing a personal policy or hoping someone “does the right thing.” The combination is what lets us offer a 365-Day Done Right Promise without hedging. Tomas Reyes has operated under these credentials since 2013 because a Houston homeowner in Katy or a Montrose townhouse deserves the same structural protection as a commercial client. We don’t bury our status in a footer. We state it upfront because it’s the foundation everything else builds on. Licensed & Insured, background-checked crews, written pricing, documented results: that’s the actual guarantee, not the paper it’s printed on.

How We Document Every Job

Our guarantee only works because we can prove what was done. Here’s what you receive as standard deliverables on every visit:

• Written Scope & Price: Agreed and signed before a single panel comes off your system. Haven Standard Clause 1.
• Before-and-After Photo Record: Inside every duct run, every plenum, every accessible register. Delivered as part of your job record, not an upsell.
• Signed Technician Checklist: Background-checked, uniformed crew member identified by name, with license verification on file.
• 365-Day Done Right Promise: Written on every invoice, effective immediately, no manager sign-off required.

This documentation is how we settle disputes in minutes instead of weeks. In Houston’s humid climate, where mold risk and pollen load make duct condition a genuine health factor, a photo of a 3-inch debris build-up at the first elbow speaks louder than any sales pitch.

Free Second Opinion on Any Written Estimate

Haven Standard Clause 5: if another company has given you a written quote for air duct cleaning, dryer vent cleaning, HVAC cleaning, duct repair & sealing, or air quality & sanitizing in Houston, bring it to us. We’ll put our own number next to it in writing, line item by line item, with no charge for the review. We don’t beat every quote by cutting corners. We beat confusion with clarity. You’ll see exactly what Rotobrush or Nikro equipment we deploy, what the negative-pressure extraction covers, and what your photo record will include. Then you decide. No pressure, no urgency theatre, no “today only” nonsense.

What “Independently Owned and Operated” Means for Your Guarantee

CleanRun Air Duct Cleaning Houston is independently owned and operated under the Haven Standard, established in 2013. Tomas Reyes answers for every job, not a regional manager three states away. When you call (346) 251-8919, you reach a live person who can pull your file, view your photo record, and authorize a return visit if needed. No franchise bureaucracy, no corporate policy manual that overrides common sense. The Haven Standard was built for this: local accountability with professional-grade backing. That’s why we name our equipment brands (Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, Guardsman) so you can verify what touches your system. That’s why we publish our process instead of hiding behind vague “quality assurance” language. And that’s why the 365-Day Done Right Promise is backed by a real person with a real license and a real photo from your actual ducts.

Common Questions About Our Guarantee

What if I find dust after the crew leaves?

Call us within 365 days and we’ll return to address any visible debris in a section we serviced, documented against your photo record. The 365-Day Done Right Promise covers workmanship, not new contamination from construction or filter neglect.

Does the guarantee cover equipment you didn’t install?

Our guarantee covers our workmanship and any components we disturb during service. Existing HVAC equipment failures unrelated to our cleaning are outside the promise, though we’ll document what we observed and recommend next steps in writing.

How do I actually use the 365-Day Done Right Promise?

Call (346) 251-8919, reference your job date and address, and we’ll pull your file. If the photo record shows we missed the standard, we schedule correction. No forms, no appeals, no manager escalation. That’s Haven Standard Clause 6 in practice.

Is the photo record really included, or is there a fee?

Included as standard on every visit since 2013. You receive it as a deliverable with your invoice. If a competitor charges extra for “visual proof,” ask yourself what their standard work actually looks like.

What makes your guarantee different from every other “satisfaction guaranteed” claim?

Most are marketing copy with no defined process. Ours is a written promise with four concrete deliverables: written price, photo record, named technician, and a 365-day correction window backed by a live phone line answered by people who can authorize the fix. Seventeen years of filter neglect does not fix itself in an afternoon, but a guarantee without documentation doesn’t fix anything at all.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Houston, serving Houston since 2013.